Refund policy

AARTH ORIGINS™ – Refund, Return and Replacement Policy

Last updated: 11 October 2026

At AARTH ORIGINS™, we take pride in offering carefully sourced spices, coffee and other food products. Our priority is to ensure that every order reaches you in good condition and meets our product descriptions and quality standards.

As our products are food items, we follow a specific return and refund policy to protect product quality, hygiene and food safety.

1. Returns of Food Products

Due to the nature of food products, we do not accept returns or exchanges for a change of mind, incorrect personal selection or preference once an order has been delivered.

For hygiene and food-safety reasons, we generally do not accept returns of opened, used, tampered-with or unsealed food products.

This policy does not affect your rights under applicable consumer protection laws. Eligible complaints involving damaged, defective, incorrect, expired, unsafe or materially misrepresented products will be reviewed for an appropriate resolution.

2. Damaged, Defective or Incorrect Orders

Please inspect your order upon delivery. If you receive a damaged, defective, incorrect or expired product, or have a genuine concern about product quality or packaging integrity, contact us at info@aarthorigins.com as soon as possible.

To help us investigate your concern, please provide:

  • Your order number and date of delivery.

  • Clear photographs or videos of the product, packaging and shipping label, where available.

  • A brief description of the issue.

We may request additional information reasonably necessary to verify the complaint. Please retain the product and its packaging until we advise you on the next steps.

We will review the complaint and, where appropriate, offer a replacement, refund or another remedy in accordance with applicable law. Reporting an issue promptly helps us investigate it effectively, but this request does not override any rights you may have under applicable law.

3. Order Cancellation

Orders may be eligible for cancellation before dispatch. Once an order has been dispatched, cancellation may not be possible.

If an order is cancelled and a refund is due, we will process it in accordance with applicable law and the payment provider's requirements.

Nothing in this section limits any cancellation or refund rights available to you under applicable law.

4. Refund Processing

If your refund is approved, it will generally be initiated to your original payment method within 7–10 business days of approval, subject to the nature of the complaint and applicable legal requirements.

The time taken for the refunded amount to appear in your account may depend on your bank, card issuer or payment service provider.

If the refund has not been credited within the expected timeframe, please contact us at info@aarthorigins.com, quoting your order number.

5. Return Shipping

Where a return is approved, we will provide instructions on how to proceed.

For verified cases involving damaged, defective or incorrect products, we will communicate the appropriate return, replacement or refund arrangements. Customers will not be required to bear costs contrary to applicable law.

Unauthorised returns may be declined where permitted by law. Please contact us before sending any product back.

6. Sale Items and Promotional Offers

Products purchased during sales or promotional offers remain eligible for remedies where required by applicable law, including for damaged, defective, incorrect or materially misrepresented products.

7. Exchanges and Replacements

We do not offer exchanges for a change of preference. However, if an order is incorrect or a product has a verified issue, we may arrange a replacement or another appropriate remedy, subject to availability and applicable law.

8. Contact and Customer Support

For return, refund, replacement or product-quality enquiries, please contact:

AARTH ORIGINS™
Email: info@aarthorigins.com

Please include your order number and relevant details so we can assist you efficiently.

We aim to acknowledge consumer complaints within the applicable prescribed timeframe and resolve them within the period required by law.

This policy is subject to applicable Indian consumer protection, e-commerce and food-safety laws. Nothing in this policy excludes or restricts any statutory consumer right or remedy.