Shipping policy
AARTH ORIGINS™ – Shipping Policy
Last updated: 11 October 2026
At AARTH ORIGINS™, we are committed to delivering our carefully sourced spices, coffee and other food products to your doorstep with care. We take particular care in packaging our products to help preserve their quality, freshness and aroma during transit.
This Shipping Policy explains how orders are processed, dispatched and delivered when you shop at aarthorigins.com.
1. Order Processing
Orders are processed after successful payment confirmation or order confirmation for eligible Cash on Delivery (COD) orders, where available.
Orders are generally processed within 1–3 business days, excluding Sundays and public holidays. Processing may take longer during promotional events, peak shopping periods or unforeseen operational disruptions.
Order processing time is separate from the estimated shipping and delivery time.
2. Shipping Locations
We currently aim to deliver to serviceable pin codes across India, subject to courier availability.
The availability of delivery to your address will be confirmed during checkout or through our shipping service provider.
International shipping is not available unless explicitly offered on our website at the time of purchase.
3. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before you complete your order.
Shipping charges may vary depending on the delivery location, order value, package weight and the shipping service available.
Free shipping may be offered on eligible orders or during specific promotional campaigns. Any applicable conditions will be communicated on our website or at checkout.
We do not intend to impose undisclosed shipping charges after an order has been placed.
4. Estimated Delivery Time
Estimated delivery times depend on your delivery location, courier availability and other logistical factors.
Delivery estimates, where provided, will be displayed during checkout or communicated through your order confirmation or shipping notification.
Deliveries to remote locations, difficult-to-service pin codes or areas affected by weather, transport disruptions or other unforeseen circumstances may take longer.
Delivery estimates are indicative and are not guaranteed unless expressly stated otherwise. We will make reasonable efforts to keep you informed of significant delays.
5. Order Confirmation and Tracking
Once your order is confirmed, you may receive an order confirmation by email, SMS or another available communication channel.
After dispatch, tracking details will be shared where tracking is supported by our shipping partner. You can use these details to follow the shipment's progress.
Please ensure that your email address, mobile number and delivery address are accurate when placing your order.
6. Incorrect Address and Failed Delivery
Customers are responsible for providing a complete and accurate delivery address and reachable contact details.
If delivery fails because of an incorrect or incomplete address, an unavailable recipient or repeated unsuccessful delivery attempts, the courier may return the shipment to us.
If your shipment is returned, please contact us at info@aarthorigins.com. We will review the circumstances and communicate the available options, including redelivery or a refund where applicable.
Any additional shipping charges will be communicated before redelivery is arranged, subject to applicable law.
7. Damaged Packages or Incorrect Deliveries
Please inspect your package upon delivery.
If you receive a package that appears damaged, tampered with, incomplete or contains the wrong product, contact us at info@aarthorigins.com as soon as possible.
Please share your order number and clear photographs or videos of the outer packaging, shipping label and product, where available.
We will investigate the issue and provide an appropriate resolution in accordance with our Refund, Return and Replacement Policy and applicable law.
For food-safety reasons, please do not consume a product if its packaging appears compromised or you suspect contamination.
8. Delayed, Lost or Undelivered Shipments
If your order has not arrived within the estimated delivery period, please contact us with your order number.
We will coordinate with our shipping partner, where applicable, to investigate the shipment and provide an update.
If an order is confirmed lost, undelivered or significantly delayed, we will assess the appropriate resolution in accordance with applicable law and our Refund, Return and Replacement Policy.
Nothing in this policy limits your statutory rights in cases of non-delivery or unreasonable delivery delays.
9. Order Cancellation and Changes
If you need to change your delivery address or cancel an order, please contact us as soon as possible.
Address changes and cancellations may be possible before dispatch, subject to order status and courier arrangements. Once an order has been dispatched, changes or cancellation may not be possible.
Any cancellation or refund request will be handled in accordance with our applicable policies and consumer protection requirements.
10. Force Majeure and Unforeseen Circumstances
Delivery may be affected by circumstances beyond our reasonable control, including severe weather, natural disasters, transport disruptions, government restrictions or courier service interruptions.
In such cases, we will make reasonable efforts to communicate relevant updates and facilitate delivery or an appropriate resolution.
11. Contact Us
For shipping, delivery, tracking or order-related enquiries, please contact:
AARTH ORIGINS™
Email: info@aarthorigins.com
Website: https://aarthorigins.com
Please include your order number in your email so that we can assist you more efficiently.
Thank you for choosing AARTH ORIGINS™. We appreciate your trust in our products and look forward to bringing the finest flavours of South India to your home.
This policy is subject to applicable Indian laws and regulations. It should be read together with our Terms of Service and Refund, Return and Replacement Policy.